Event company

Arizona company under fire for not issuing refund after postponing 5k night race

COMMERCE CITY, Colo. — An Arizona-based company with more than 200 Better Business Bureau complaints is under fire from customers who say they’ve been scammed out of their money.

Blacklight Run, owned by Cool Events LLC, calls itself “the world’s brightest 5K” and boasts online of its light shows and glow powder.

“I try to stay active and do a lot of running and stuff and I thought of a Blacklight Run… sounds like really fun,” Reed Hoppus said.

He heard about the race after seeing an ad on Facebook. He signed up with his wife for the event, which was to take place on July 30 at Dick’s Sporting Goods Park in Commerce City.

Arizona firm under fire for not issuing refund after postponing Blacklight Run

Registration was free, but he bought about $90 worth of equipment from the company before the event.

“They came up with glow-in-the-dark glow sticks and powders, sunglasses, headbands. Really cool stuff that would show up under black lights and be really fun,” Hoppus said.

But the race would never take place.

“Hey, Blacklight Runners. We regret to inform you that due to unforeseen circumstances, we suddenly had to reschedule our Blacklight Run in Denver. No worries, though. We are trying to get a new date,” read Hoppus in an email. he received in June. “And then that’s all.”

As of Sunday, the race remains postponed, as do those in other cities, according to the event’s website.

“There was no explanation,” Hoppus said.

Communication with Blacklight Run and Cool Events, the company in charge of the race, was non-existent.

“I got an email from the mail daemon, which basically says it’s a fake email address,” Reed said.

Denver7 has also attempted to contact both entities. An email to Cool Events bounced back with a message that said “email account…does not exist”, and the phone number on the company’s website does not work. A recording said “Your call cannot be completed as dialed. Please check the number and redial the number.”

According to the Better Business Bureau, Cool Events LLC has an F rating and over 200 complaints. The BBB also had no luck getting in touch with the company, writing on its website:

“BBB has contacted the company to address concerns about business practices. The company has not responded.”

“I should have done better research, but it’s easy to fall prey to it,” Hoppus said.

He agreed not to be reimbursed. Now he wants to warn others against buying things that look legit on social media.

“I really want people to know that scams come in all shapes and sizes,” he said. “It’s not just that random phone call.”

Editor’s note: Denver7 is seeking advice and public input to help those in need, solve problems, and hold the powerful accountable. If you know of a community need that our call center could address, or have an idea for a story for our team of investigators to pursue, please email us at [email protected] or call (720) 462-7777. Find more stories from Contact Denver7 here.