Event company

Virtual Reality Events Company Resolves ADA Complaint | USAO-SDTX

HOUSTON — Infinity Experiences Inc. has entered into an agreement under Title III of the Americans with Disabilities Act (ADA) to improve communication regarding physical accessibility, U.S. Attorney Jennifer B. Lowery announced.

The Infinite is a unique immersive space exploration experience in 3D virtual reality. Infinity Experiences Inc. designed The Infinite based on various NASA missions. The event has embarked on a global tour starting in December 2021. It will stop in three cities a year until 2026, including the first in Houston.

The investigation began after a disabled person complained that the exhibit was inaccessible. Infinite’s website did not fully disclose to the public how the exhibit was accessible to people with disabilities. This potentially deterred them from attending the exhibition.

However, Infinity Experiences cooperated and quickly resolved the issue, immediately agreeing to revise its website to include a detailed FAQ regarding accessibility and the logistics of attending the event.

The survey was conducted under Title III of the ADA of 1990 which prohibits discrimination against persons with disabilities by private places of public accommodation. Under Title III, The Infinite is a public lodging place and is subject to ADA requirements.

The U.S. Attorney’s Office for the Southern District of Texas is committed to vigorous enforcement of the ADA and welcomes public comment or complaints. To file a comment or complaint, or to learn more about the ADA, individuals may contact the U.S. Attorney’s Office for the Southern District of Texas at (713) 567-9140 or via E-mail.

Additional information is available at Civil Rights Division for the Southern District of Texas.

Assistant US Attorney Elizabeth Karpati and paralegal specialist Ray Babauta handled the case.